We want you to be familiar with the product details before purchase, and if you face a problem with your order, you can contact us to review the case and explain the appropriate action.

• Please keep your purchase invoice or order number.
• Please check the product and its components upon receipt as far as possible.
• Return or exchange requests must be submitted within the legally established period or the approved period that was disclosed, depending on the case.
• Request processing depends on the nature of the problem, the product's condition, and the relevant legal rules.

If you wish to return a product, please contact customer service to explain the reason and get instructions for your case.

• Provide the order number or proof of purchase.
• Explain the reason for the return, and attach photos when needed to show the product's condition.
• Keep the product and its components, accessories, and documents until the return steps are explained, whenever possible.
• The action is determined based on the reason for the return, the product's condition, and the customer's legal rights.

If you would like to exchange the product for another product, size, or option, please contact our team before sending the product or taking any action.

• Exchanges depend on the availability of the replacement product and whether it can be arranged.
• The order value may change if you choose a product with a different price, and any price difference will be explained before confirmation.
• The pickup and delivery steps and any arrangements related to the exchange are agreed in advance.
• If the reason for the exchange is a defect or a difference from the agreed specifications, the case is reviewed in accordance with consumer rights and the law.

If you receive a product with damage, a defect, or a significant difference from your order, please contact us as soon as possible so we can review the problem.

• Keep your order number or invoice.
• Take clear photos of the damaged or different part, if possible.
• Explain the problem to the customer service team and attach any information that helps review the case.
• The appropriate action will be explained based on the nature of the problem, and may include repair, exchange, or a refund where due.

Not discovering visible damage at the time of delivery does not waive your rights regarding defects that appear later or the legal warranty.

Some furniture pieces may be made with dimensions, specifications, or modifications chosen by the customer. In these cases, please confirm the order details and agreed specifications before production begins.

• Special specifications and modifications must be explained to the customer before the order is confirmed.
• Requests to cancel or change specifications after manufacturing has started may be subject to special terms disclosed in advance, where legally permitted.
• The made-to-order nature of a product does not exempt the store from its legal responsibilities for defects or non-conformity with the agreed specifications.

To make reviewing your request easier, follow these steps:

If a due refund is approved, the refund method and required procedures will be explained based on the payment method used and the nature of the order.

• The amount due is determined after reviewing the request in accordance with the law and the applicable terms.
• The time it takes for the amount to appear in your account may vary depending on the bank or payment service provider.
• If the refund process requires additional information or documents, this will be explained to the customer.
• No deductions or refund fees are charged unless they are lawful, applicable to the case, and disclosed in accordance with the law.

Returns or exchanges may require special transportation arrangements due to the nature and size of the furniture. Transportation arrangements and any potential cost to the customer are explained before they take place.

• Transportation costs are handled based on the reason for the return or exchange and the agreed terms.
• In case of a defect or non-conformity, responsibility for costs is determined according to the law and the actual case.
• The customer will not be charged undisclosed fees or fees not legally due.

Returns, exchanges, and warranty are different procedures, and multiple rights may apply to a product depending on the type of problem and when it appears.

• Keep the invoice and warranty documents for the product.
• If a defect appears after receipt, contact us and describe the problem and when it appeared.
• The case is reviewed according to the announced warranty terms and the consumer's legal rights.
• This policy does not cancel any legal right related to defects or product conformity with specifications.

If you have a question or need to start a return or exchange request, contact the Turkiture team and mention your order number and the reason for contacting us.