By using the Turkiture website or completing a purchase through it, you agree to comply with the terms set out on this page, in addition to any special terms stated for the product or order.

• Please review the product details, price, and dimensions before confirming your order.
• The relevant Egyptian laws and regulations apply to transactions governed by Egyptian law.
• The store may update this policy when needed, with the date of the last update clearly stated.
• This policy is not intended to diminish any consumer right established by law.

We aim to provide a clear and easy ordering experience. When placing your order, please make sure your contact details, delivery address, and all product details are correct.

• Correct and complete information must be entered to facilitate communication and delivery.
• Our team may contact you to confirm the order details or clarify any missing information.
• An order is considered confirmed according to the confirmation process the store explains to the customer.
• If there is an issue with product availability or order details, we will contact the customer to explain the available options.

Product prices are displayed on their pages on the website. Please review the final price and any delivery or additional service fees before completing your purchase.

• The total order value is shown before confirmation, according to the purchase method used.
• Any offers or discounts apply according to their announced terms and validity period.
• Available payment methods are shown during checkout or through the customer service team.
• If there is an obvious error in the price or order details, we will contact the customer before taking any action on the order.

Delivery arrangements vary depending on the customer's address, the nature of the product, its availability, and any preparations required before delivery.

• The expected delivery date and any related fees are stated before the order is confirmed, whenever available.
• Please make sure your address and phone number are correct and that you can be reached at the time of delivery.
• Please make sure the building entrance, stairs, elevator, and available space allow the furniture to be brought in.
• If special preparations or additional arrangements are needed, please agree on them in advance.
• If the delivery date changes, we will contact the customer to share the latest updates.

Delays or failed deliveries are handled according to the order circumstances, the agreed terms, and the customer's legal rights.

We advise customers to inspect the product upon receipt, as far as possible, and to make sure the product received matches the order and check its visible condition.

• Please check the number of pieces and visible components and make sure they match your order.
• If you notice visible damage, missing items, or differences, please document the issue and inform customer service as soon as possible.
• Please keep the invoice, purchase documents, and any photos showing the issue.
• Not discovering a defect at the time of delivery does not cancel your legal rights related to defects or warranty.

If you need to cancel your order or change its details, please contact customer service as soon as possible, stating your order number and the change you need.

• Whether changes are possible depends on the order's preparation status and its manufacturing or shipping stage, if any.
• Changes that affect the price or specifications may require new approval from the customer.
• If the requested change cannot be made, the available options will be explained to the customer.
• Cancellation terms and any financial settlement apply as agreed, without violating the law.

We are committed to handling exchange and return requests clearly and fairly. Procedures vary depending on the reason for the request, the product's condition, the purchase date, and the legal provisions that apply to the case.

If You Want to Return or Exchange

• Please contact customer service and provide your order number and the reason for your request.
• You may be asked to provide photos of the product, the invoice, or the purchase documents needed to review the case.
• Please keep the product and its components, accessories, and documents until the procedure steps are explained.
• The pickup or return process and any required procedures will be explained according to the case.

Defective or Non-Conforming Products

If the product arrives with a defect or damage, or does not match the agreed specifications, please contact us to resolve the issue in accordance with consumer rights and the applicable legal procedures.

Refunds

When a due refund is approved, the refund method, required procedures, and expected timeframe will be explained based on the payment method and the nature of the case.

Warranty terms vary depending on the product, its components, and its announced warranty. Please review the warranty details provided with the product or ask about them before purchase.

• Please keep the invoice or proof of purchase to benefit from warranty services when needed.
• If a problem appears with the product, please contact customer service and describe the problem and when it appeared.
• The case will be inspected to determine the appropriate action according to the warranty terms and the law.
• Commercial warranty terms do not affect the consumer's legal rights regarding defects.

Please refer to the actual warranty period announced for each product. This page is not a substitute for the warranty certificate or specific product terms.

We aim to show images and information that help you understand the product's design, dimensions, materials, and details before purchase.

• Colors shown on screen may vary slightly due to display and lighting settings.
• Please rely on the dimensions, materials, and details written on the product page when making your purchase decision.
• Any customization or changes to dimensions or materials must be confirmed in writing before the order is processed.
• If you notice a significant difference between the product and the agreed specifications, please contact customer service.

To help process your order correctly, please make sure your information is accurate and provide the necessary details before purchase.

• Entering your contact details and delivery address correctly.
• Checking the furniture dimensions and making sure they fit the available space.
• Reviewing the order details, price, and any additional services before confirming.
• Informing the customer service team of any special delivery requirements before the delivery date.

The data you provide when ordering or contacting us is handled in accordance with Turkiture's privacy policy and the relevant laws. Please review the Privacy Policy page for details on how data is collected, used, and protected.

Do not include confidential payment details or passwords in messages sent to customer service.

Read the Privacy Policy

If you have a question about a product or an existing order, or need clarification on any part of this policy, you can contact the Turkiture team using the following contact details.